PNC Bank Hiring – Customer Service Rep

Job Description:

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) Virtual Customer Service Representative within PNC’s Customer Care Call Center organization, you will be based remotely.

Job Responsibilities:

• Documents customer interactions and completes service requests to minimize customer effort or additional action.
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
• Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.
• Maintains high levels of customer satisfaction consistent with PNC’s core values. Demonstrates commitment to quality through customer and service partner interactions.
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.

Job Requirements:

Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Job Details:

Company: PNC

Vacancy Type: Full Time

Job Location: Raleigh, NC, US

Application Deadline: N/A

Apply Here

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