FEMA Job Opportunities – Customer Representative

Job Description:

FEMA is seeking candidates with experience in call center customer service. As a customer representative, you will assist with disaster response and recovery efforts. The ideal candidate will possess strong computer, communication, interpersonal and customer service skills.

In this position, you will serve as a call center Customer Representative, completing the initial disaster assistance registration procedure: processing a variety of claims or request for disaster assistance; and/or providing various types of information regarding available programs to people applying for disaster assistance by telephone after a Presidential-declared disaster. This position may require you to work in a virtual environment. If selected you will be required to complete a Telework Application and Agreement; and the Employee Self Certification and Health List, as well as completion of telework training.

Job Responsibilities:

• Providing information and explanations of Housing Assistance, Other Needs Assistance Grants, and other programs to applicants.
• Serving as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducting telephone interviews with disaster survivors who have been affected by a declared disaster.
• Conducting verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.
• Assisting applicants by telephone and in person, determining applicant needs, and providing instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.
• Processing applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants.

Job Requirements:

• You must successfully pass a background investigation.
• Selective service registration is required for males born after 12/31/59.
• You must be a U.S. citizen to be considered for this position.

Qualification & Experience:

• Minimum age of eighteen years of age is required.
• All candidates must be a high school graduate or possess a GED.

Job Details:

Company: FEMA

Vacancy Type: Full Time

Job Location: Corpus Christi, TX, US

Application Deadline: N/A

Apply Here

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