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Website Parramatta Council
Job Description:
By delivering customer focused visitor programs and services that attract and engage visitors and locals to of the City of Parramatta.
On a daily basis you will
Job Responsibilities:
- Maintain and share your depth knowledge of Parramatta’s visitor experience offer, cultural and natural heritage, as well as general regional visitor information.
- Participate as a team member of the Cultural Heritage & Tourism team and work cross-functionally to contribute to Council, as required.
- Ensure to take reasonable care of the health and safety of yourself, staff, visitors, contractors, and volunteers whilst at work, and cooperate with Council to comply with WHS legislative obligations.
- Ensure EEO, the principles for a culturally diverse society, and Council policies are always complied with.
- Contribute to improved customer service and organisational effectiveness, by acting ethically, honestly and with fairness.
Job Requirements:
- Excellent communication and interpersonal skills to provide high quality visitor experiences and customer service including excellent oral English language skills.
- Sound problem-solving skills and ability to prioritise visitor needs and tasks.
- Ability to work alone and as part of a multi-disciplinary team.
- Working With Children’s Check and First Aid Certificate required
Qualification & Experience:
- Tertiary qualification (Certificate III and above) in Tourism, Guiding or Interpretation or related industry or demonstrated equivalent industry experience.
- Experience in interpretation and/or delivery of tour product
- Experience working in interpretation and informal learning environments e.g. tour guiding, tourism attraction, visitor or interpretation centre or visitor services operations.
- Experience in working with children.
Job Details:
Company: Parramatta Council
Vacancy Type: Full Time
Job Location: Parramatta, Sydney, Australian
Application Deadline: N/A
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