LNER Careers – Station Delivery Manager

Job Description:

Here at LNER people are at the very heart of our business. From our drivers to our marketeers and of course our Station Delivery Managers, every single person plays a role in creating exceptional experiences for our customers.

Whilst getting people safely from A to B and on top is of course our priority, with the help of cutting edge technology like our brand new Azuma trains, we’re on a mission to transform rail travel on our iconic East Coast route. We are always interested in meeting new and existing talent, so if you’d like to join us on our journey there’s no time like the present!

Job Responsibilities:

• Managing our frontline teams you’ll look after all aspects of the people processes including absence, performance management, training and development and you’ll also look to drive engagement.
• In addition to this you’ll maintain the safety critical competencies for all of the station team, completing assessments for safety critical staff as and when required.
• As a Station Delivery Manager you’ll lead our frontline station and Travel Centre based teams to deliver a memorable experience for our customers.
• Taking responsibility for the train turnaround and servicing process, you’ll ensure that customer experience is delivered safely and compliantly.
• This will be achieved by ensuring that our customers are well supported during the boarding process and that there are sufficient team members available to deal with queries and assist with luggage.
• In addition to this you’ll ensure that our trains depart on time, well presented, in good working order and appropriately staffed.
• Our Station Delivery Managers also play a key role in driving improvements to employee and customer safety.
• This is achieved through working collaboratively with other areas of the business and external stakeholders to develop and implement processes and action plans based on trend analysis, investigation of accidents, incidents and near misses and the implementation of safety and security management policies and systems.
• You’ll also undertake station safety management responsibilities including planned general inspections, fire precautions and security management.

Job Requirements:

• Experience of working in a customer service environment and a passion for providing the best possible experience for customers.
• Demonstrable background in driving employee satisfaction
• Qualified assessor for managing the competence of station based safety critical staff (desirable)
• Competent in IOSH Managing Safely, internal Risk Management, Fire Precautions, Incident and Internal Investigation standards (desirable)
• Experience of working to and delivering against KPI’s and other business plan measures
• Safety management experience
• Demonstrable knowledge of equality and diversity issues as they relate to access and inclusion
• Audit experience

Job Details:

Company: LNER

Vacancy Type: Full Time

Job Location: Edinburgh, GB

Application Deadline: N/A

Apply Here

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